More details is available of our holiday accommodation away from Customers that are blind or features lower eyes and you may Users that cognitive handicaps.

I enable the Buyers becoming helped in order to lead the staff for the the best way to perform the fresh elevator and you can import. A little wheelchair that will complement along the aircraft section is actually offered at most of the entrance and also be made use of if the assistance is requisite. Each gate is additionally equipped with a passenger Transfer Package (PTK), which has a slide board and you will an exchange sling.

In the event that a customers means a chair with a moveable section armrest to higher support an elevator and you will transfer, the spot regarding movable aisle armrests is present here.

Preboarding is available to have People that a specific chairs you desire to accommodate the handicap and you can/or need assistance inside the boarding the fresh flights otherwise stowing an assistive device. The individuals Users who require extra time so you can panel gets a good brand new boarding pass with a more time designation. The new designation serves as alerts to our Operations (boarding) Agent that the Customers are allowed to panel just before Family members Boarding.

We are going to succeed you to definitely travel spouse to behave while the an “attendant” and you can preboard which have a customer with a handicap when your Buyers requires the man or woman’s recommendations often so you can panel or during the new flights. More often than not, the consumer needs help from one other person, and you can any extra family otherwise family try expected in order to board with regards to tasked group.

Those people Consumers just who qualify for preboarding will have another type of boarding violation having good preboarding designation

Users is always to request preboarding from our Customer service Agent at the ticket counter otherwise deviation door. Our very own Agents are taught to query reality-in search of inquiries to decide if for example the Customers matches the fresh official certification revealed above. Brand new designation serves as alerts to the Functions (boarding) Broker that the Customers will be allowed to preboard.

Note: Users that preboarding because of a need for a certain seat agreeable the new flights is consult the fresh new Operations (boarding) Broker immediately after securing a boarding ticket toward preboarding designation and you may ahead of the whiplr seznamovací web start of the preboarding to help you alert the brand new Broker so you’re able to the brand new seats you would like.

While the Southwestern Air companies doesnt assign seats, preboarding is present to own Customers who need a specific seat to help you accommodate the impairment. Understand the Preboarding section more than having details.

If the a customers which have an impairment simply does need a little extra time and energy to board, we will enable the Customer in order to board ahead of Friends Boarding, amongst the “A” and “B” organizations

Users who want one or more seat in order to complement an impairment (e.grams., a customers having their/this lady case for the a cast you to expands on the space beside the customer) could possibly get proactively purchase a supplementary chair(s) to help you notify Southwestern of its specific chairs you would like. Whenever you are guidelines getting booking a moment seat on line is available toward our Users off Size webpage, People to shop for a second chair to suit an impairment would be to explore “DXS” in lieu of “XS” towards People center name. Users can get e mail us having a refund of price of the other chair purchased to accommodate the client just after traveling. If a buyers that have an impairment possess concerns about extent out-of area needed and won’t want to purchase an extra seat, the customer is always to consult with the customer Solution Broker on departure entrance. Typically, an additional chair can only just be bought to own a customer that have an impairment if the Customers carry out otherwise not be able to supply our flights. If not, given that detailed in our Contract off Carriage, the acquisition greater than one seat to the only goal away from making certain most private space is blocked.